Waste Services Group are committed to protecting your privacy by complying with the Australian Privacy Principles (APPs), as set out in the Privacy Act 1988 (Cth) (Privacy Act).
In this Privacy Policy, 'us' 'we' or 'our' means Waste Services Group, which is comprised of Waste Services Group Pty Ltd (ACN 655 019 408) and its related bodies corporate.
This Privacy Policy sets out the management by the Waste Services Group of personal and sensitive information collected from customers, suppliers, prospective employees and other individuals that engage with us. Individuals dealing within Waste Services Group have the right to know what sort of personal information the Company holds, for what purposes, and how it is collected, held, used and disclosed. This policy does not apply to employees of Waste Services Group.
Personal information includes information or an opinion about an individual that identifies you as an individual or from which your identity can be reasonably ascertained. For example, this may include your name, age, gender, postcode and contact details.
1. What kinds of personal information do Waste Service Group collect?
Generally, the types of personal information Waste Services Group collect includes:
- your name;
- contact details;
- identification information;
- organisation;
- title;
- any additional information you provide Waste Services Group with, via phone, forms, website or online presence through other websites or accounts;
- payment details and enquiry/complaint details; and
- other types of personal information that may be required in order to facilitate your dealings with
Waste Services Group may collect and hold personal information or sensitive information related to:
- the provision of goods or services;
- making or receiving payments;
- evaluating, responding or investigating job applications submitted to Waste Services Group;
- verifying your email or IP address;
- evaluating, responding or investigating correspondence sent to Waste Services Group;
- the review of goods and services Waste Services Group provides or uses;
- the management of the safety of Waste Services Group goods, services, premises and workers;
- managing Waste Services Group customers, suppliers and general relationships with person’s outside of Waste Services Group;
- providing information about Waste Services Group services and related events; and
- any other purpose that was identified to you at the time of the collection of the personal information or sensitive information.
2. How is information used?
Waste Services Group understands how important it is to keep your personal information private, so we will only use and disclose personal information that we hold about you when:
- you consent to the disclosure;
- we use it for the purposes we collected it; or
- the use or disclosure is required or authorised by
The purposes for which we may use and disclose personal information include the following:
- to provide, administer and improve our products and services;
- verify your details;
- to maintain and update our records;
- to manage our relationship with you;
- to protect our lawful interests;
- in connection with suspected fraud, misconduct and unlawful activity under specific Australian legislation (including the Crimes Act 1914 (Cth));
- in connection with acquisitions or potential acquisitions of Waste Services Group business;
- if you apply for a job with Waste Services Group, to assess your application, and consider you for and contact you, about other potential suitable roles;
- in the event that you communicate with us through correspondence, chats, email, text message or phone, to respond to your communication; and
- to gather demographic information about website visitor trends and to improve our website.
3. How do we protect personal information?
Waste Services Group is committed to safeguarding personal information that you provide. All personal information collected by Waste Services Group is held securely in line with industry practice, whether in Waste Services Group physical files, in Waste Services Group systems or in a database (which may be hosted by Waste Services Group or a third party on Waste Services Group behalf).
A range of measures are undertaken to protect the security of data supplied from misuse, unauthorised access, modification or disclosure. Internally, strict controls and procedures are in place to ensure that the privacy and security of personal information provided to Waste Services Group is protected.
Waste Services Group will use all reasonable endeavours to keep your personal information in a secure environment. These measures are designed to assist in your personal information not being accessed by unauthorised personnel, lost or misused. If you reasonably believe that there has been unauthorised use or disclosure of your personal information, please contact us using the contact details provided below.
You must not provide to Waste Services Group any personal information or sensitive information about another individual if you have not obtained either that individual, their legal guardian or their legal representative's express consent to do so.
4. Sharing information with other organisations
To the extent permitted by law, the Waste Services Group may disclose personal information about you:
- among its related companies;
- to your authorised representatives;
- to third parties who provide services to Waste Services Group from time to time who have a need to access such information;
- the Australian Securities and Investments Commission and other government regulators and agencies, as part of our statutory obligations;
- authorities if there is a suspicion of unlawful activity;
- third parties where you have provided consent to such disclosure; or
- as otherwise permitted or authorised by
We do not disclose your personal information outside of Australia.
5. Using our website and cookies
Waste Services Group may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
Waste Services Group may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
6. Accessing your personal information
We will take reasonable steps to ensure that personal information is up to date, accurate and complete.
If you wish to access, update or correct your personal information held by us, please contact our Customer Service Team using the details provided below or via our Online Inquiry Form. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
7. How to make a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details provided below or via our Online Inquiry Form.
In your complaint, please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
8. Contact us
Our contact hours are 9 am to 5 pm Monday to Friday.
Phone: 1300 219 001
Email: customerservice@premierwaste.com.au
Address: 10-12 Graham Daff Boulevard, Braeside VIC 3195
Online Inquiry Form: https://wsgrp.com.au/contact/
9. Effect of Policy
This Policy may be reviewed and revised from time to time to take account of new laws and changes to Waste Services Group operations and practices. We encourage you to check our website periodically to ensure that you are aware any recent changes. Our most current Privacy Policy will be available on request from customerservice@premierwaste.com.au
July 2024
